Frequently Asked Questions

Do you guarantee your work?
Yes, we stand by our service 100%! If you’re not completely satisfied with our service, please let us know within 24 hours. We’ll happily return to re-scoop your yard at no extra charge. Our goal is to ensure your complete satisfaction and provide a poop-free space you can enjoy.
Do you clean your tools between yards?
Yes, we thoroughly sanitize and clean our tools between yards. Maintaining clean tools is a top priority for us because the health and well-being of you and your pets are our utmost concern.
Do I need to be home during the service?
Nope! Our Poop Rangers can handle everything while you’re away. Just make sure we have access to your yard, and we’ll take care of the rest.
Do I have to sign a contract?
We do not require contracts, and you can cancel your service at any time. However, we kindly ask that cancellations be made at least 48 hours before your scheduled service date. At Poop Rangers, we are committed to providing the highest level of service. If you’re not completely satisfied, please contact us so we can address any issues and ensure your satisfaction.
Is your sanitizing and deodorizing service safe?
Yes, it is eco-friendly, biodegradable, and non-hazardous to both humans and animals. Its EPA-Registered solution kills viruses, bacteria, and fungi, plus controls mold and algae. See our ‘Sanitizing/ Deodorizing’ page under the ‘Services’ tab for more information.
Can you service my yard more than twice a week?
We sure can. You will have to contact us so we can set up a customized plan for you.
Can my dogs stay in the yard at the time of service?
Of course they can. We just ask for a chance to meet your pets before we start the service, so our Rangers can become familiar faces to them in your yard. This helps ensure a comfortable and smooth experience for everyone.
How often do you come to clean?
We offer weekly, twice a week, and bi-weekly services. If you’re looking for different service frequencies, don’t hesitate to reach out. We can create a custom plan tailored just for you.
Will you let us know when you are on your way?
Yes, we can notify you 24 hours in advance, when we are on the way, or 30 or 15 minutes before arrival. You have full control over the level of communication you prefer.
What happens if there is bad weather?
We work in most weather conditions, but if the weather becomes hazardous, we’ll notify you that we can’t safely complete the service. Your safety and the safety of our team are our top priorities. If we are not able to complete your service at your originally scheduled time because of the weather, we will get in touch with you to reschedule.
Are the Poop Rangers insured?
Yes, we carry comprehensive insurance that allows us to operate safely and professionally on both residential and commercial properties. This coverage ensures that we meet all necessary regulations and provides you with peace of mind, knowing that our services are fully protected. Whether we’re servicing your home or business, you can trust that we have the appropriate insurance in place to handle the job with care.
Will you let me know if you find any abnormalities in my dog’s poop ?
Absolutely! If we notice anything unusual or concerning, we’ll notify you right away. We can also bag a poop sample and set it aside for you to take to your vet, at no extra cost. Your pet’s health is our top priority.
Why do I need to have my dog’s poop scooped?
Dog poop, although a common sight in the yards of dog owners, contains harmful bacteria and parasites that can pose serious health risks. Bacteria such as Campylobacteriosis, Salmonella, and E. Coli are frequently found in dog waste, potentially leading to infections in both pets and humans. Parasites like tapeworms, roundworms, and hookworms can also thrive in feces, potentially infecting other dogs and even humans. Particularly concerning is Parvovirus, a highly contagious and often deadly virus that can cause severe illness and pain, especially in puppies. Regular cleanup is essential to protect your pets and family from these dangers.
Can you accommodate both cats and dogs ?
While we primarily focus on dogs, we can customize a plan for other types of pets as well. Just give us a call or send us an email, and we’ll work with you to create the perfect plan.
